Social Media, “Support Gets Social”

I came across this article the other day and I think it’s a very important concept for businesses to understand: people are looking to social media platforms more and more for support, as in customer service. According to this article, ” 62% of customers are looking for more support through social media.” The below infographic does an awesome job of explaining “Support gets Social.”

Side note, Econsultancy is an awesome site.

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